Customer Service Supervisor

Job description

Overall Objectives:

  • Ensure wholesaler/EC B2B channel order management achieve group SLA target.
  • Ensure the stock accuracy in the warehouse.
  • 3PL management and improvement.
  • Communication with sales/customer for the order & delivery topic

Key Areas of Responsibility:

  • Sales order management=>Manage the wholesaler/EC B2B channel order can achieve group SLA target.
  • 3PL management=>Monitor 3PL daily operation, including VAS, outbound, shipment status.
  • Customer complaint=>Team work with QA team for the customer complaint, ensure all of the complaint have been feedback with action to customer within 3 working days.
  • SAP operation=>Ensure all of the sales order have been recorded to SAP system accurately and efficiently.
  • Logistics cost monitor=>Team work with CS team to ensure the actual cost algin with the yearly budget.
  • Reporting=> Prepare sales report and customized report.
  • Stock count=>Cycle count with internal audit base on the stock count planning.
  • Internal order management=>Manage the internal order from sales/MKT team.
  • Communication=>Communicate with customer/sales for the order and delivery topic, solve the issue smoothly.



Education, Experience and Competency

Education :

  • Degree in business management or related disciplines.

Language Skill

  • Mandarin & English

Professional Experience

  • 5+ years of customer service experience in multi-international FMCG companies
  • Experience in handling operations through 3PLs
  • Have good common sense for the logistics operation.
  • Prefer having good awareness and understanding of customer service principles

Core Competencies

  • Work with initiative
  • Detail orientated.
  • Logic thinking and business oriented.
  • Ability to communicate effectively with various objects.
  • Ability to analyze and sort information.
  • Good documentation management
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Asia - Greatier China
Type of contract
Permanent contract
5-7 years

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