Customer Service and Logistics Support

Job description

Reporting to the Supply Chain Manager in Japan, successful candidate will support Customer Service Executive in order fulfillment for both domestic and duty free, supporting Supply Chain Manager with logistics.

Customer Service

  • Work closely with Customer Service Executive on the order fulfillment process for domestic clients, ensuring consistent and good service levels are delivered to both internal and external clients.
  • Monitor customer’s order shipment plans and liaise closely with 3PL for accurate and timely delivery arrangement, custom clearance and other logistics matters.
  • Monitor inventory availability, issue invoices, and attend Customer Service-related queries form the clients together with Customer Service Executive.

Duty free Business (Global Travel Retail)

  • Responsible for taking orders for GTR business including raising SO, supporting Supply Chain Manager with documentation preparations for custom clearance and SAP setup. From Order taking to Invoicing.


  • Work closely with Supply Chain, Sales, Marketing, and Customer on the forecast, allocation, backlog management and delivery scheduling of both Trading and POS items.
  • Responsible for preparations which are the first time to import POSMs and follow up COA and the related documents to clear customs.


Must have skills/Experiences

  • Native level fluency in Japanese language  (Reading/writing/speaking).
  • High degree of ownership and commitment, self-motivated, self-learning, responsible and ability to work and delivery in changing environment independently and in a team.
  • Be process minded- comfortable following a process and contribute ideas for improvement.
  • Strong interpersonal and communication skill to be able to interact effectively with a very diverse group of people with different cultures and background.
  • 3-5 years working experiences in Customer Service/Order Fulfillment and, Logistics, Supply Chain filed in FMCG industry.
  • Familiarity with supply chain/logistics flows, incoterms and Import/Export shipments arrangement, Certificates of Origins.
  • SAP knowledge (especially on the MD/BP side)
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Asia - Other country
Supply Chain/ Purchasing
Type of contract
Permanent contract
Education levels
Bachelor's Degree
3 - 4 years

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